Refund and Cancellation Policy
Last updated
This policy is part of our Terms of Service. It applies to every Servabo subscription, monthly or yearly, on every plan.
The trial
The trial lasts 14 days and asks for no payment details, so there is nothing to refund.
Cancel any time
You can cancel your subscription at any time from Billing in the app (the organization's owner does this). Your plan stays active to the end of the period you have already paid for, and nothing more is charged.
14-day money-back guarantee
The first payment of a new paid subscription, monthly or yearly, is covered by a 14-day money-back guarantee: if you ask within 14 days of that payment, we refund it in full. The guarantee applies once per organization, and you ask for it by email.
No other refunds
Apart from the guarantee above and the errors below, we do not give refunds or credits for partial periods, unused seats or unused allowances. Changes to your plan or seats are prorated only where the confirmation screen shows you the amount before you confirm.
Errors
A duplicate or mistaken charge is always refunded in full.
How refunds are paid
Dodo Payments, our merchant of record, issues refunds to the original payment method. How long the money takes to appear depends on your bank or card issuer.
After cancellation
When a subscription ends, your organization becomes read-only: you can still read, export and delete your data, as the product already allows. Subscribe again at any time to keep working.
How to ask
Email sabarishwarne@gmail.com with your organization's name, the email address on the subscription, and the date and amount of the payment. We reply within two business days.